A. TERMS & CONDITIONS

Please read these terms carefully before using this site.

This Web site ("Site") and the information and materials ("Materials") on it are provided by Lush Shoes Ltd (Lush Shoes), and may be used for information purposes only. Your use of this Site, or downloading Materials from it, is subject to the terms and conditions in this notice. If you do not agree with these terms and conditions do not use the Site or download Materials from it.

REGISTRATION:
You may need to register to use some of the features on this Site. We may change registration requirements from time to time. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately on registration@lushshoes.co.uk.

CONTENT:
Content is defined as any graphics, photographs, sounds, music, video, audio or text that LUSH SHOES LTD, you, or any other user may upload or transmit on this Site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. LUSH SHOES LTD reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. LUSH SHOES LTD may terminate the rights and licence given above and, upon such termination you shall immediately destroy all downloaded Materials in your possession. You confirm that LUSH SHOES LTD is not liable to you or any third party for any such withdrawal.

YOUR ACTIVITY
You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&C'S, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

LINKS TO THIRD-PARTY SITES:
The links to other sites on the Internet are purely to allow you access to more information on related topics. Lush Shoes Ltd does not own or control such sites and so accepts no responsibility for information contained in any such other sites. Please note that when accessing another site by way of a hypertext link you will leave this Site, and no responsibility can be taken for the availability, suitability or contents of the web site to which you will be moving.

B. RETURNS & EXCHANGES POLICY

Customer satisfaction is our top priority. If you are not happy with your goods or need to exchange an item for a different size you may cancel your order at anytime during the cancellation period by providing to us a notice of cancellation. The cancellation period starts on the day you receive your goods and ends 14 days from the date of receipt of the goods.

In the event of cancellation, we require that you return the goods to Lush Shoes in the following manner:

1) Email us at RETURNS@lushshoes.co.uk (within the cancellation period) to obtain a Returns Reference Number (RRN). This will serve as your notice of cancellation.

2) This RRN should be written on your Returns Address Label supplied with your goods, and the completed label affixed to your returns package.

3) Returned items must be returned NEW AND UNUSED with, NO MARKS ON THE ITEM OR SHOE BOX, and must be returned in the ORIGINAL PACKAGING.
ALL marked or damaged items will be returned to the purchaser.

PLEASE NOTE:
Lush Shoes Ltd is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us for an RRN.

In the event of any failure to return any goods to us which have been validly cancelled, we shall have the right to charge any costs of recovery of the goods. We request that all goods are returned within 14 days of the date of your notice of cancellation and will make refunds to you in accordance with these terms within 30 days of the date of the notice of cancellation.

All accurately returned products will be credited to the original purchasers credit card including sales taxes for all EU country shipments excluding shipping charges. Refunds of international customs duties and sales taxes are excluded on shipments outside the European Community (EU).

You can contact us about any problem or questions via email on
returns@lushshoes.co.uk or simply call us on +44(0) 117 963 6633

SPECIAL DELIVERIES

INTERNATIONAL SHOPPERS

VAT - We are VAT registered, therefore all displayed prices include VAT. This tax is applicable to purchases delivered within the EU.
If your delivery address is outside the EU, VAT will still be charged at point of sale, and later refunded to your account on confirmation of your order. You will however be charged a flat fee of £5 for administration.

LOCAL TAXES - International deliveries may attract local taxes, please check with local customs in your country

DELIVERIES - International orders are shipped via British Royal Mail. We charge for shipping and for the shoes. We do accept returns or exchanges - please see our returns section above - but we do not reimburse shipping costs.

DELIVERY CHARGES - Some transactions will sometimes incur additional delivery charges depending on the weight of the items ordered. On receipt of your order, you will be notified of the additional charges – once you have authorised these additional charges and confirmed that you will accept delivery and any local customs duty aplicable, we will confirm your order and advise you of the despatch date.

We can currently deliver goods to the following countries:

For more information about international delivery arrangements please contact us at info@lushshoes.co.uk.

PERSONAL INFORMATION:
Lush Shoes Ltd only collects personal information from our online visitors on a voluntary basis and only during registration. Personal information collected may include your name, email address, phone numbers, and home address.
Visitors purchasing goods through our online store will need to provide a valid credit card number and expiration date, in addition to their name, mailing address, phone number and Email address. Sometimes we may ask for your telephone number. This number may be given to our courier. These details allow us to process your order and to let you know the status of your order.

HOW THIS INFORMATION MAY BE USED:
When you register with Lush Shoes, you will be asked to provide personally identifiable information (as above). We may use your personal information for our internal marketing and demographic studies, so we can consistently improve our sites to better meet our visitors' needs. We will NOT provide your information to any other third party not related to your online transaction.
Lush Shoes Ltd however reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.

HOW TO UPDATE/REMOVE PERSONAL INFORMATION
If for any reason you are concerned that the personal information maintained by Lush Shoes Ltd is not correct, please contact us by E mail at registration@lushshoes.co.uk and we will amend your details.

By using this site, you signify your consent to the Lush Shoes Ltd Online Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices. Your continued use of our site will signify your acceptance of these changes.

D. SECURITY POLICY

INTERNET SECURITY TECHNOLOGY
When you place an order with us using our secure online order form and a modern web browser such as Microsoft's Internet Explorer or Netscape's Navigator, the order is encrypted. The use of SSL encryption scrambles data sent from the browser to the LUSH SHOES LTD server in such a way that only LUSH SHOES LTD can read it. The Secure Sockets Layer (SSL), created by Netscape, is the standard for secure data transmission over the Internet. SSL uses authentication and encryption technology developed by RSA Data Security Inc. Web browsers such as Netscape's Navigator and Microsoft's Internet Explorer support SSL.

When you are done shopping and are ready to check out, you can link to the LUSH SHOES LTD Secure Online Order form. At this time the connection will change to a secure channel.

HOW TO CHECK YOUR BROWSER SECURITY:
You will notice that when you look at the location (URL) field at the top of the browser you will see it begin with https: instead of the normal http: This means that you are in secure mode.

You can also verify the security of a document by examining the security icon at the bottom-right hand corner of your browser. (Usually a lock and key padlock or a solid gold key depending on your browser and version.)

This is your assurance that your browser and our server are communicating securely. All information transmitted on our secure online order form is encrypted while in transit, so that even if the information is intercepted, because it is encrypted, it is useless to anyone.

When our Secure Payment Server has received your credit card information it is sent directly and encrypted to the DATACASH server and will never be stored or saved at the LUSH SHOES LTD website.

DIGITAL SECURITY CERTIFICATES:
LUSH SHOES LTD is registered with Verisign as an authentic site. Verisign is the largest provider of digital security certificates. To learn more about Verisign's Digital ID, what it means to be an authentic site, and other security information, click on the authentic site seal below.

E. PURCHASES

All orders are subject to acceptance and availability.

ELIGIBILITY TO PURCHASE:

The purchase of merchandise is limited to parties that lawfully can enter into and form contracts on the Site under English law. To register, you must provide your real name, phone number, e-mail address, credit card details and other requested information. The Site is available only to individuals and others who meet the terms of eligibility, who have been issued a valid credit card by a bank acceptable to LUSH SHOES LTD, whose applications are acceptable to LUSH SHOES LTD and who have authorised LUSH SHOES LTD to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. By making an offer to buy merchandise, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

We will take all reasonable care, in so far as it is in its power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

OFFERS TO PURCHASE
The contract between you and LUSH SHOES LTD will be completed when we issue you an acceptance of your offer to purchase. The sale contract is therefore completed in London, England. We reserve the right to reject any offer to purchase by you at any time.

PAYMENT:
Payment can be made by Visa, Master Card, Delta, Switch and Maestro debit cards. Payment will be debited and cleared from your account at the time that your order is accepted by LUSH SHOES LTD. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and uthorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to LUSH SHOES LTD, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any merchandise from the Site at any time and/or remove, screen or edit any materials or content on the Site. We may refuse to process a transaction for any reason or refuse service to anyone at any time in its sole discretion. We will not be liable to you or any third party by reason of its withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

F. GENERAL

LIMITED LICENCE:

Subject to these terms and conditions, you have a non-exclusive, non-transferable, limited right to access, use and display this Site and the Materials.

You may view and download the Materials at this Site only for your own use. No title in the Materials and copies of the Materials is transferred and:

1) you must retain all copyright and other proprietary notices contained in any downloaded Materials;

2)you may not modify the Materials in any way or reproduce, publicly display, distribute or otherwise use them for any public or commercial purpose; and

3) you must not transfer the Materials to any other person unless you give them notice of, and they comply with, the obligations arising under these terms and conditions.

You will observe all additional restrictions displayed on the Site from time to time. This Site, including all Materials, is copyrighted and protected by worldwide copyright laws and treaty provisions. You will comply with all copyright laws worldwide in your use of this Site and will prevent any unauthorised copying of the Materials.

"Lush Shoes" is a trademark of Lush Shoes Ltd. Other product names used or mentioned herein are or may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved.

DISCLAIMER AND LIMITATION:
The Materials may contain inaccuracies and typographical errors. Lush Shoes does not warrant the accuracy or completeness of the Materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the Site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. Lush Shoes reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Site. Lush Shoes may make any other changes to the Site, the Materials and the products, programs, services or prices (if any) described in the Site at any time without notice.

This Site, the information and Materials on the Site, and the software made available on the Site, are provided "as is" without any representation, term, condition or warranty, express or implied, of any kind, including, but not limited to, terms, conditions or warranties of satisfactory quality, non-infringement, or fitness for any particular purpose.

In no event shall Lush Shoes or any of its subsidiaries be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, Materials, and functions of the Site or any linked website, even if Lush Shoes is expressly advised of the possibility of such damages.The content of this disclaimers, limitations and exclusions shall apply to the maximum extent permissible by applicable laws.

INDEMNIFICATION:
At our request, you agree fully to defend, indemnify and hold harmless LUSH SHOES LTD immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the T&C'S by you or any other liabilities arising out of your use of this Site, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.

OUR RELATIONSHIP:
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and LUSH SHOES LTD as a result of the T&C'S or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of LUSH SHOES LTD, and we shall not be liable for any representation, act, or omission on your part.

ENTIRE AGREEMENT:
The T&C'S (as amended from time to time) constitutes the entire agreement between you and LUSH SHOES LTD regarding your use of this Site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and LUSH SHOES LTD in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the T&C'S, the T&C'S shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the T&C'S. You confirm that, in agreeing to accept the T&C'S, you have not relied on any representation save insofar as the same has expressly been made a representation in the T&C'S and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the T&C'S save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the T&C'S.

WAIVER:
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

GOVERNING LAW
The T&C'S will be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

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